WHAT IS PERSONAL DATA
Personal data means any information relating to an identified or identifiable natural person. We collect, process, or use personal data, if you provide it to us and give us your consent. Personal data may include name, age, email, phone, address, job title, profession and other data that you have provided while contacting us, or applying to receive our services using the contact forms, or other service related forms on our website.
WHY DO WE NEED YOUR PERSONAL DATA
For the best user experience and to improve our website and services, we collect data sent by your web browser, e.g., information about your browser, your IP address, and your operating system.
You have the following rights regarding the information you provide to us:
- To access any information you have provided;
- To correct any information you have provided;
- To delete any information you have provided;
- To object to the use of information you have provided; and
- To have information you have provided to us transferred to another company or entity.
Please note that if your information is required by DeltaQuest to provide a service and you wish to restrict or delete that data, it may impact our ability to provide such service(s). You will be advised of this outcome in the event that it arises.
PERSONAL INFORMATION WE COLLECT
When you apply for any service, we may collect a variety of information including, but not limited to: name, nationality, residential and mailing address, phone number, e-mail address, contact preferences, and other.
In most of the cases, in order to process your request, we may have to collect a government-issued identification documents to prove your identity and residence. We may also have to collect certain information pertaining to your date of birth, marital status, education, or disciplinary history.
Some examples of the services we provide, where the collection of personal information occurs include:
- Legal and consultancy services;
- Company formation and administration services;
- Assistance with opening of bank accounts;
- Corporate, secretarial and accounting services;
- Other activities in furtherance of or related to the above.
When you make online payments on our website, then the following types of information may also be collected by us or a contracted third party, who makes payment processing for DeltaQuest:
- Login information which includes user name and password, address, phone, email, and/or other similar information;
- Credit card and other payment information that the user has to provide in order to make online payment.
HOW DO WE USE YOUR PERSONAL INFORMATION
We may use your personal information:
- to provide the requested by you services and customer support.
- to assist with identification and to prevent prohibited or illegal activities, comply with local and international laws, KYC regulations, and other similar obligations.
- to help create, develop, operate, deliver, and improve services and advertising, and for loss prevention and anti-fraud purposes.
- for internal and administrative purposes such as auditing, data analysis, and research to improve our services and customer communications.
- to send important notices, such as communications about current services and changes to our terms, conditions, and policies.
COLLECTION AND USE OF NON-PERSONAL INFORMATION
We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:
- information such as occupation, language, zip code, and area code so that we can better understand customer behavior and improve their products, services, and advertising.
- details of how you use our services, including search queries. This information may be used to improve the relevancy of results provided by our services.
If we combine non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined.
COOKIES AND OTHER TECHNOLOGIES
Cookies may be encountered from third parties via links made available on the payment pages of our website which cannot be controlled by us (for example, if a user views a website created by a third party or uses an application developed by a third party, there may be a cookie placed by that webpage or application).
We treat information collected by cookies and other technologies as non-personal information. However, to the extent that IP addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information.
As it is applicable for most Internet services, we gather some information automatically and store it in log files. This information includes IP addresses, browser type and language, name of user’s internet service provider, referring and exit websites and applications, operating system, date/time stamp, and clickstream data. We may use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our products and services, and to gather demographic information about our user base as a whole.
In some email messages, we may use a click-through uniform resource locators (‘URL’) linked to content on the DeltaQuest website. When you click one of these URLs, they pass through a separate web server before arriving at the destination page on the website. We may track this click-through data to help determine interest in particular topics and measure the effectiveness of customer communications. If you prefer not to be tracked in this way, you should not click on text or graphic links in the email messages.
Pixel tags enable us to send email messages in a format users can read, and they tell whether mail has been opened. We may use this information to reduce or eliminate messages sent to users.
DISCLOSURE TO THIRD PARTIES
At times we may make certain personal information available to strategic partners or concerned parties that work with DeltaQuest to provide products and services, or that help us market to customers.
Personal information will only be shared by us to provide or improve products, services, and/or advertising; it will not be sold to or shared with third parties for their marketing purposes.
DISCLOSURE TO SERVICE PROVIDERS
We may share personal information with third parties who provide services such as information processing, extending credit, fulfilling customer orders, delivering products, managing and enhancing customer data, providing customer service, assessing interest in products and services, and conducting customer research or satisfaction surveys. These third parties are obligated to protect your information in the same way as DeltaQuest and may be located wherever DeltaQuest conducts its operations.
DISCLOSURE TO OTHERS
It may be necessary by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence for DeltaQuest to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms of business or protect our operations or our clients. Additionally, in the event of a reorganization, merger, or sale of business, DeltaQuest may transfer any and all personal information we collect to the relevant third party.
DISCLOSURE TO THIRD PARTIES IF YOU MAKE PAYMENTS ON OUR WEBSITE
Personal information may be shared with:
- Service providers who support our services, such as fraud prevention, bill collection, marketing, and technology services. These service providers may only use user information in connection with the services we perform and not for their own benefit;
- Credit bureaus to report account information, as permitted by law;
- Banking partners as required by credit card association rules;
- Law enforcement, government officials, or other third parties when DeltaQuest is compelled to do so by a subpoena, court order or similar legal procedure and/or it is necessary to comply with the law or credit card rules and/or disclosure is necessary to prevent physical harm or financial loss or to report illegal activity and/or the user consents or directs DeltaQuest to do so.
DeltaQuest will not sell or rent any personal information to third parties for marketing purposes and only shares personal information with third parties as described in this Policy.
PROTECTION OF PERSONAL INFORMATION
When users visit payment page of our website or send an email to DeltaQuest, technology is used to prevent unauthorized third parties from viewing and downloading user information. We process personal information on servers located in the Netherlands and protect it by maintaining physical, electronic, and procedural safeguards such as: firewalls, secure sockets layer encryption, URL data encryption, file access privileges, physical server access controls, and authorizing access to personal information only for employees who require it to fulfill their job responsibilities. When your personal data is stored by us, we use computer systems with limited access housed in facilities using physical security measures.
No data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot ensure or warrant the security of any information transmitted over the Internet. DeltaQuest makes every attempt to ensure the security of all information collected.
INTEGRITY AND RETENTION OF PERSONAL INFORMATION
ACCESS TO PERSONAL INFORMATION
You can help ensure that your contact information and preferences are accurate, complete, and up-to-date by contacting us using contact details on our website. For other personal information we hold, we will provide you with a copy of such information so you can request that we correct the data if it is inaccurate or delete the data if we are not required to retain it by law or for legitimate business purposes. DeltaQuest may decline to process requests that are frivolous/vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Request for information, correction, or deletion can be made by contacting us via contact details provided on our website.
PROTECTION OF MINORS
We understand the importance of taking extra precautions to protect the privacy and safety of minors. Minors are not permitted to use DeltaQuest services. If we learn that we have collected the personal information of a minor, we will take steps to delete the information as soon as possible.
THIRD PARTY SITES AND SERVICES
DeltaQuest website, products and services may contain links to third party websites, products, and services. We may also use or offer products or services from third parties. The inclusion of any link does not imply endorsement of any other company, its products, services, or privacy practices. Furthermore, we are not responsible for personal information voluntarily disclosed by users to third parties that are contacted through links to any website.
Information collected by third parties, which may include personal data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.
DeltaQuest, as a global services provider, have a number of affiliated legal entities in different jurisdictions which are responsible for the personal information which we collect and which is processed on our behalf. We employ appropriate technological and physical safeguards to keep information secure. However, please be aware that these safeguards may not meet the same standards as is required by the country in which you reside.
COMMITMENT TO YOUR PRIVACY
To make sure your personal information is secure, we communicate our privacy and security guidelines to our employees and strictly enforce privacy safeguards.
When a privacy question or access/deletion request is received, we have a dedicated team which seeks to address the specific concern or query which you are seeking to raise. If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction. Upon request, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.
Last updated 30th of August 2018